Frequently Asked Questions

      We don't just put a band-aid on computer problems. We actually wipe the hard drive clean and reload a fresh copy of your Windows operating system. Computer professionals have known for years that this is the best way to solve problems and maintain a healthy computer.

Why don't more companies perform this service?

    In short, there's a lot to it. Most computer repair stores are afraid of locating all of the computer's necessary drivers. I have managed to figure out a method for performing all of the necessary functions without the risk,and have turned an 8-hour nightmare into a 1 1/2-hour streamlined process.

Can you restore a laptop?

     Yes. No problem, As long as it is running a Windows platform.

Do you stock computer parts to sell?

     Yes we keep the most common parts in stock however I am not a retail parts store and there are too many part possibilities. We order parts as needed for our clients. Usually we have a part in 1-2 business days once it has been ordered and can be sent overnight for faster service.

What do you need with my computer for your service?

You should have the original discs or CDs the computer came with, we need those. If you can't find them do not worry about it. If you have special programs on your computer (Wildfire, Photoshop, etc) we will need those CD’s incase we need to re-install the software (key codes needed ). We have no way of installing programs that have been pre loaded with your computer if the disks are not provided.
***** If you have not made a backup of your data prior to us doing any repairs it is strongly advised to do so. Not that we are negligent but we can not take responsibility for any loss of data due to reason out of our control such as viruses, hard disc failure etc.

Is my information kept private?

   Yes all information on your computer and on paper is kept private. I have a strict privacy policy and will not sell, rent, lease or give any information to any other party at any time. This includes passwords to email and other account information sometimes needed to repair a problem.